Master the skills to perform advanced level office administration, customer service and bookkeeping work and put them into practice with our Internship program.
You’ll get access to our onboarding training to perform these tasks online and remotely from your own home, just as you would when working for an employer or your own clients.
This 3 months internship program will give you the practical skills and experience as well as a recommendation that you can use in your resume or website.
Business Admin Consultant Course Topics
Online Business Strategy Course
Starting and managing a successful business isn’t an accident. It takes study and planning to understand what your business does, what your competitors do, how best to “package” your products and services and promote them to prospective customers.
You’ll learn how to:
- define what you sell so you can explain it quickly
- plan your marketing strategy
- tick off your online business start up compliance tasks, then
- build a reputation that helps bring in new clients continuously and effortlessly — that’s our goal.
Website & SEO Course
A website is critical for promoting a business online. In it’s basic form a website contains information about your business and contact details but when set up correctly it becomes a sales and marketing funnel that brings customers straight to your door.
Learn how to use Crazy Domains for domains and website hosting and WordPress to create and update website pages, posts and menus.
Understand how to use your website to attract potential customers and create offers that have them entering in their details to learn more about what you do.
When your website is optimised it will become valuable and attract “organic” traffic from Google for free.
These skills will help you with your own contracting work but also give you skills that are very valuable to most small business employers.
Local Awareness Marketing
Whether you are (or want to be) a contract bookkeeper and choose your own working hours and clients or are looking for part-time or full-time work as an employee your online profile (as part of the talent pool membership) will help you stand out from other bookkeepers and get discovered for work.
Your online profile enables employers to contact you directly and this means you’ll need to be prepared with your own “qualification” questions – read on for how we help you with that.
This enables us to support and coach you about how to respond to initial prospect enquiries.
Advertising and Lead Generation
One of the most challenging tasks facing business owners is how to advertise to attract customers. It is easy to create and pay for Google and Facebook ads but getting customers to contact you and want to use your services requires a smart marketing strategy.
Learn how to focus your advertising to the needs of your best potential clients and then how to manage those leads you receive.
You’ll learn how to do this for your own business as an online business admin consultant as well as your clients (if needed).
Online Customer Service Certificate Training Course
Customer Service starts the moment someone makes contact with your business. This can happen via
- website chat,
- text message,
- phone calls, and of course
- when a customer visits your business
Customer service involves speaking with new customers (called prospects) who want to learn more about what you do and how you do it. The goal is that these people become customers and pay money to use your products and services.
Once they are your clients your customer service focus changes to how you can help them while they are using your business services to create happy customers. When you do a great job these customers will refer their friends and family to you and write great testimonials and reviews.
You’ll learn how to use online tools to:
- See all the visitors at a website and understand what they are doing
- Learn how to use website chat to engage with website visitors
- How to manage expectations and keep visitors informed
- Clarify the customers needs, budget and timeframe
- Use a messaging system to engage with website visitors after the chat
- Understand the stages of the buying journey and sales pipeline
- Tools used by Support Administrators to ensure good quality customer service
Industry Connect
When you’ve completed your software skills training you’ll connect with a member of our team and perform business admin tasks for a real estate agents office.
You’ll use your Office Administration skills to create an advanced Excel spreadsheet with financial forecasts, depreciation etc and then combine marketing collateral and images to present that information in a Proposal using Microsoft Word and a Presentation that you’ll deliver to our course assessors using Zoom or Teams.
- Publish a Presentation
- Use Outlook to manage weekly goals
- Use Outlook to assign tasks
- Collaborate on a document
- Use cloud based storage like Dropbox and One Drive to maintain backups, annotations and version control
- Use Zoom or Teams to make a presentation to colleagues
- Use Excel to decide on the best financial investment
Summary
This training course package will give you skills and exercises to confidently start a business and have strategies to start marketing your business and making money. Includes
- Real Business case studies
- 6 months mentor support
- Tools to work from home remotely
- Real life practice
- Internship